Shipping and Handling Policy
We currently only ship in the continental USA and some other countries (List will be updated shortly). We usually ship using UPS or FedEx.
We take extreme pride with our shipping and handling. Being that the products that we sell is very fragile we therefore provide a special TLC (tender loving care) for each shipment that leaves our warehouse. Each item is packaged with bubble-wrap and secured in the box to avoid movement as much as possible.
Shipping and Proccessing Time: Shipping transit times vary by product. Most of our items are in stock, we however do at times run out of specific items. Our manufacturing plant is in Empoli, Italy and production time can be 2 to 3 weeks and then shipping from Italy to the USA can take another 2 to 3 weeks. A rush order from Italy can take at least one week.
Upon completing your order checkout, we will send you a shipping confirmation with the expected delivery arrival date to you. If for whatever which reason the estimate arrival date is not with your liking, you will have an option to contact us to cancel the order and refund to you the entire amount (as long as you cancel within 24 hours of receiving the email).
Returns Policy: We understand that at times a customer might have a valid reason to return their order. Therefore, we have the following return policy to meet your needs.
All returns must be accompanied with an RMA number provided by our customer service department. When your package arrives, inspect the box, if there is any visual damage to the outside of the box, refuse the shipment. Once a shipment is refused, it will be sent back to our warehouse and we will send you a new package at once with no additional charges to you.
If at the time you open the box and realize that the item is damaged, contact our customer service department and we will be glad to replace your order at once. If the item is different than described, contact our customer service department and we will send you further instructions and make the proper arrangements to have it returned. Please note that for damaged goods and/or for items that are not as described, you must contact our customer service department within 2 days of the arrival of your package. Once we receive the item(s) we will send you out a new shipment at once with no additional charges to you.
If for whatever other reason you would like to return your item(s), you will need to contact our customer service department for a RMA number within 7 days of receiving the shipment and you will be responsible for the return shipping charges along with a 20% restocking fee (when applicable). All returns must be accompanied with the original shipping receipt(s), in the original packaging and all other contents that arrive with the item(s).
Please remember that, as a website, we cannot take responsibility for any differences in coloring between the picture of the item listed and the item received. Differences in coloring can be as simple as incorrect settings used on the camera that took the picture, different computer settings and/or a change in manufacturing. We apologize in advance for any inconvenience this may cause you.
For custom orders we unfortunately cannot accept returns, only if the item arrives damaged or not as described, upon which contact our customer service department and we will send you further instructions and make the proper arrangements to have it returned. Please note that for damaged goods and/or for items that are not as described, you must contact our customer service department within 2 days of the arrival of your package. Once we receive the item(s) we will send you out a new shipment at once with no additional charges to you.
International Shipping: Orders shipping outside of the U.S. are shipped via USPS Air Parcel (10 - 16 business days) or UPS Worldwide Express (7-10 business days). Although UPS Worldwide Express ensures a faster delivery and better tracking, it is a costly service, so we generally recommend USPS Air Parcel Post.
*Please note, due to an economy that changes from day-to-day, the international shipping calculator may not be up-to-date and may quote the cost incorrectly. Should this be the case, we will contact you prior to shipping your order to notify you of the actual costs.
Customs and Taxes: International shipments often include additional charges such as import fees, taxes or brokerage fees assessed by customs or UPS. These are billed at the time the package is delivered, and not by us. It is the responsibility of the customer to pay any secondary fees associated with importing goods from United States to their country. We can not guess or advise as to the exact amounts of any additional fees that will be charged by your local government, customs or UPS brokerage. Import fees, customs fees and UPS brokerage fees vary from country to country. In addition, they vary based on the type of merchandise being imported. For information on customs, import, and UPS brokerage fees, please contact your local customs service or UPS in your area.
Gift Wrap: For an additional fee of $4.95 per item, we offer various gift-wrap options for sending a gift to that special someone! (At checkout please indicate that you would like to gift wrap).
Stock Availability: While we do our best to ensure that all of our items are kept in stock and on hand at all times, when circumstances move beyond our control, a customer's order may be placed when an item is out of stock. This is an unavoidable risk with a stock of well over 2,000 items.
In the event that an item you purchased is not on hand, you will be notified within 24 hours of your order being placed to let you know if one or more of the items on your order is on back-order, special order or retired so that you may advise us of the action you would like to take.
If your purchase is back-ordered or is special/import item, you will be given an approximate expected shipment date. Please be aware that CreArtUSA cannot be held responsible for any shipments that arrive later than expected as delivery dates are determined by the company. We endeavor to make sure that such occurrences do not happen more than necessary and we will assist you in making any changes necessary to your order as the result of an item's immediate unavailability.
Listing Errors: With a stock of well over 2,000 items it can happen that an item gets listed on our site incorrectly. Should you purchase an item that had the wrong price, quantity or description listed, we will notify you as soon as the error is realized. Please note that we reserve the right to cancel any orders that have been placed for incorrectly listed items.
Sales Tax: We collect no sales tax for any orders shipping outside of NY. A charge of 8.625% sales tax is required for orders shipped within New York State.